Thursday, December 3, 2009

Cell Phone RAGE

Something that has been stressing me out for awhile is my cell phone. You may remember that Matt and I got matching LG Rumor (1) phones in June. His phone is fabulous- peachy even! My phone, however, started doing this "cute" thing where it would shut off for no reason. Initially it happened once or twice when I slid the QWERTY keyboard out to text something. This started happening about 3 weeks after I got it but I sort of shrugged it off because it didn't happen often. I stopped by the place we bought it and they told me that if I wanted to get it fixed I needed to call Virgin Mobile and they would send me a loaner phone. This sounded like a lot of work for a problem that didn't happen often.

Well, it started happening often. Like 10 times a day. And not just when I was sliding the text keyboard out. It would happen when I was talking on the phone regularly or if I was at the end of writing a massive text message. The phone could be fully charged and fresh off of the charger and it would do this. I would also like to add that I am incredibly careful with my belongings- I have never dropped this phone or had it anywhere near water or done anything to damage it. This is clearly a flaw with the Rumor phones (I know someone else who had a similar problem with their day old Rumor phone).

Finally I bit the bullet and decided that the annoyance of calling was less than the annoyance of living with my malfunctioning phone. So I called customer service and told someone about the problem. They listened carefully and then told me I needed to speak to another department and transferred me. I explained again and this person told me that I needed to call them back on a phone that wasn't my cell phone. Apparently I had to remove my battery and do a bunch of tests. I explained that is was my ONLY phone and no, I didn't have a landline or a friend handy. I eventually broke down and used Skype and was on hold for almost half an hour. Awesome start.

When I finally spoke to someone they didn't ask me to take out the battery or do anything so I didn't need to Skype after all. They said the loaner phone would be there in a week, at the most.

Fast forward to a month and a half later! Yes, that's how long it took the loaner phone to get to me. My phone had stopped shutting off (as much) and I'd figured they forgot about me so I was just continuing on. The phone shows up and it's hideous. I hate it. Maybe you think it doesn't look so bad but trust me, it's the phone devil. You know it's a bad sign when you turn a phone on and someone has programmed it to say "F*ck this Phone" on the background. Yeah.

I was conflicted about what to do at this point. If it took that long to get the loaner phone, how long would it take them to actually fix and return my phone to me? I called them up and they were not helpful. They made excuses. I procrastinated. Finally I had a nervous breakdown and had Matt help me figure out how to package my regular phone and hook up the loaner. This took more time than it should have! Also the first person screwed up which led to my phone and Matt's NOT WORKING AT ALL. So we had to call them back (put on hold even longer) so they could fix this. Not cool. Supposedly this is supposed to take maximum 3 weeks. It's been over a week and I'm not holding my breath.

Oh loaner phone, I hate you. I hate your crappy ring tones. I hate your screen. I hate texting with you, especially since you keep finishing my words with the wrong word and that this auto feature cannot be turned off (I've asked many people to help me with this.)! I should be able to answer "No" to someone but instead I have to write "Nope" because when I type "No" you understand it as "On". Leah's name is Leag because you won't let me write unfamiliar things. Abbreviations don't exist and you tack extra words that make no sense on the end of my sentence after I hit send! WHY!? I HATE YOU I HATE YOU! What good is unlimited texting if writing a text is a battle? Ugh. I hope they send me my regular phone back soon and that it's working or this is going to be a long, long phone contract.


Stephie said...

Oh yes.. the numeorus texts that you send me that make NO SENSE. haha

Matty said...


Anonymous said...

Dear Author !
It agree, rather useful message

beth said...

My rumor does the same thing , not as much but still ANNOYING!